Matt McQuiston responded promptly to our request for an estimate. He answered all our questions knowledgeably and was careful taking the measurements (windows were not standard size). When the windows arrived, the installation was done carefully and professionally--and no dithering about some adjustments that had to be made due to some problems found when the old windows were removed. The whole thing was painless for us, and we are very pleased with the new windows.
Matt and his company stayed in touch with us while we waited for the windows to come, and followed up afterwards to be sure we were satisfied. We liked that Matt was organized with information about the windows we were ordering and a comprehensive contract to protect both parties from any disagreement, A nice touch was a thank you note with our window warranty, We would hire Matt again, and recommend him.
We found The Home Improvement Company on Angie's List. Matt quoted the work thoroughly and promptly. He arranged the schedule based on the lead time for the windows, and once they came in we finalized the start date, which he met. His window installation & painting crews went above & beyond our expectations for the work. Matt, himself, did the stain matching on the trim. It had an unexpectedly strong odor, but was worth it, as it matched perfectly. It is clear that Matt and his crews take pride in their work and love what they do. They were patient and kind with my elderly mom, making a potentially disruptive process almost enjoyable. We wouldn't hesitate to use them again. We highly recommend.
Installation was flawless, really looks good. They were careful and used heavy tarps on the floor for ladders. They even used some of the siding they took off the wall where the windows were installed to replace some heat warped siding on our patio. That was a complete surprise and going beyond expectations (at no charge)! I would definitely recommend them to others needing work done.
The job was scheduled to start in mid-June. Instead, to our joy, we were completed before mid-June. The owner and president, Matt McQuiston, worked tirelessly and patiently with me through several design changes starting in February. We finally made or last order changes and placed the order in late April. Then, when a schedule opening occurred, Matt called me right away and we got moved into that schedule opening. That was the first very pleasant surprise. The next surprise was during the work how courteous and cleanly the crew was in getting the old windows and front entry door removed and getting the new ones installed. Matt stopped by on a few occasions during the four day installation to check on things and he even did the repair of one of our older windows that he recommended we not spend the money to replace! So Matt really looked out for ways throughout the project to save us money and only replace the windows that really needed replaced. The final look of everything is fantastic! We are very pleased with everything about the project - timeliness, cost, quality and cleanliness of the work, and the beautiful look and superb functionality of the Pella products. The Home Improvement Company did it all for us. We will definitely call them when we need the remaining windows on our home replaced. If the roof had not been replaced just before we bought the home, we would be looking to them to replace that as well.
I recommend this company to anyone contemplating new siding, roof, or windows and doors for their home.